This new Letter of Agreement is intended as an interim measure to address one of the major issues in Service Planning, namely the extremely high turnover of New Business Reps (NBRs) and the impact this has on the workforce. The LOA provides that newly hired NBRs will not be allowed to leave the position for two years. This only applies to non-ESC employees hired into these positions. Other ESC members (e.g. Mappers, Schedulers, Permit Facilitators, etc.) will not be restricted. Note that Estimators already have an identical provision, but it is contained in an LOA (16-23) which has other provisions, such as bypass pay. The Union and Company are working on a similar LOA (not including bypass pay for NBRs, but with other conditions), and once it is finished our expectation is that it will replace this LOA. This LOA is effective immediately, meaning any new NBRs hired from outside will be “locked in” for two years from their start date.

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